Sees only what you can see
Gretel follows your existing Hansel permissions, facility by facility.
Introducing Gretel
Just ask.
Hansel handles the rest.
Gretel is the AI assistant built into Hansel. Ask where a tray is, schedule a pickup by voice, or let her flag what needs attention — in plain language, the way you already work.
Gretel
Connected to live asset data
Where are the spine trays for Dr. Patel’s 7:30 case tomorrow?
Both are in Sterile Processing at Mercy Regional. Spine Kit A finished its cycle at 4:12 PM. Spine Kit B is about 20 minutes from done — you’re on track.
Remind me of the procedure again?
It’s a lumbar spinal fusion (L4–L5) in OR 2 at 7:30 AM, with both spine kits and one implant tote assigned.
Why Gretel
You shouldn’t need training to find a tray
Legacy tracking systems were built around menus, filters and reports. Your day isn’t. Gretel lets you skip the clicks and get to the answer.
The old way
12 minutes per question
- Log in to three different systems
- Click through menus to find the right report
- Set five filters and hope they’re right
- Export to a spreadsheet to cross-check
- Call Sterile Processing to confirm anyway
The Gretel way
5 seconds per question
- Ask Gretel one question
- Get one clear answer, from live data
- Tell her what to do next
No new screens. No report builder. No waiting on someone who “knows the system.”
Chat · Web dashboard
Talk to Hansel like you’d talk to a teammate
Open Gretel from anywhere in the web dashboard and ask what you need to know. She does the searching, filtering and cross-checking for you.
Things people ask Gretel
- Which loaner trays are still at St. Mary’s from last week?
- Is everything ready for tomorrow’s ortho block?
- Show me totes that haven’t moved in 14 days.
- Who has custody of Implant Tote 22 right now?
- How many knee kits did we turn around in August?
- Has the hip tray arrived at Lakeside yet?
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Plain language in, straight answers out
No syntax, no filters. Gretel understands asset names, facilities, surgeons and case times.
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Answers from live data
Every response reflects where your beacons are right now — not last night’s export.
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Ask, then act
Flag an asset or start a transfer without leaving the conversation.
Voice · Hansel app
Your hands are busy. Your voice isn’t.
Between cases, on the loading dock or driving between facilities, just say what you need. Gretel books the case, reserves the right trays and keeps everyone in the loop.
- Schedule, move and cancel cases by voice, with trays reserved automatically
- Hear asset status read back while your hands are busy
- Works with your existing Hansel login — nothing new to set up
As easy as talking to the assistant on your phone — but it actually knows where your trays are.
9:41
Hansel
Gretel
Listening…
“Hey Gretel, schedule Dr. Patel’s knee replacement at St. Mary’s for Thursday at 7:30 and reserve the trays.”
Case scheduled
- When
- Thu, Oct 1 · 7:30 AM
- Where
- St. Mary’s · OR 3
- Reserved
- 2 knee kits · 1 implant tote
Insights · In the platform
The patterns you’d find, if you had the time
Gretel works quietly in the background, reviewing movement, turn times and utilization across every facility — then tells you what’s worth your attention.
Avg. tray turn time (hrs)
Gretel noticed
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14 trays idle 21+ days at Lakeside ASC
Rebalancing 6 to Mercy Regional would cover next week’s ortho demand.
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Tuesday turn times are up 18%
Most delays trace to the 2–4 PM Sterile Processing window.
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Missing-asset reports down 42% this quarter
Largest improvement at St. Mary’s after the dock beacon rollout.
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Proactive, not reactive
Idle inventory, slow turns and at-risk cases surface before they become a problem.
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Explained in plain English
Every insight says what happened, why it matters and what you could do next.
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Ask a follow-up
Tap any insight to dig deeper with Gretel — no analyst or custom report required.
Work the way you want to work. Hansel keeps up.
- to answer a “where is it?” question
- 5 sec to answer a “where is it?” question
- back per coordinator, every week
- 6 hrs back per coordinator, every week
- new screens or reports to learn
- 0 new screens or reports to learn
Trust & privacy
Helpful by design. Careful by default.
Gretel is built on the same security foundation as the rest of Hansel, so IT can say yes as quickly as your team wants to.
Your data stays yours
Customer data is never used to train shared models.
Every action is logged
Scheduled pickups, reminders and changes appear in the audit trail.
You stay in control
Gretel confirms before she schedules or changes anything — nothing happens without your OK.
Spend less time searching. More time on what matters.
See how Gretel answers your team’s real questions — in chat, by voice and right inside your dashboard.